Shipping & Returns Policy
At SA Wearable, customer satisfaction is our top priority. We strive to make your shopping experience seamless with our straightforward exchange and return guidelines for all online watch purchases.
7-Day Hassle-Free Exchanges
If you wish to switch your purchase for a different model, you can request an exchange within 7 days of delivery.
- Eligibility: Watches must be completely unworn, free from damage, and returned in their original packaging with all original tags and protective films attached.
Claiming Damaged, Defective, or Incorrect Items
If your order arrives damaged, faulty, or missing any parts, we are here to make it right:
- Report the Issue: Reach out to our support team within 30 days of receiving your package.
- Provide Details: Send clear photos of the item along with your Order Number via email (support@sawearable.com) or WhatsApp (+92 3000613904).
- Resolution: Once verified, you can choose between a direct replacement or a full refund.
Policy Exclusions & Conditions
Non-Returnable Items:
- Watches showing signs of post-delivery wear or accidental damage (such as scratches, strap wear, or liquid exposure).
- Returns requested simply due to a change of personal preference after the 7-day exchange window.
Mandatory Return Conditions:
- Items must be in brand-new, unworn condition.
- All original box packaging, cards, and tags must be included.
Courier & Cash-on-Delivery (COD) Info
As a Cash-on-Delivery service operating across Pakistan, SA Wearable will cover all return shipping fees for confirmed defective, damaged, or incomplete deliveries. We advise customers to parcel return items securely to prevent damage during transit.
By placing an order on our website, you agree to the terms outlined in this SA Wearable policy.